We offer an e-Consult service which is often the most convenient way to get the help that you need.  When you use the e-Consult service, you will be offered a range of options including advice, self-help or the ability to get GP advice and treatment.  You will receive a response by the end of the following working day.

E-Consults have limited capacity, and when this has been reached will be closed. 

E-Consults are not available from Friday 18:30pm until Monday morning 08:00am.  

Click on the image above to access the system.

The Centre Practice is now offering patients the option to Self-refer to local pharmacies for Minor Illnesses, these include: 

• Cold or Flu symptoms

• Sore throat

• Cough

• Diarrhoea

• Skin / Rash issues

• Hay Fever

Pharmacists are qualified healthcare professionals and can offer clinical advice and medicines for all sorts of minor ailments, with a same day consultation at a time that suits you.

The referral process is secure and easy to access. Please complete the digital triage on the link below to see if your condition is appropriate for self referral

https://www.patienttriage.co.uk/centre-practice?serviceId=b33c1f59-66fb-410b-aa6d-f42674d334f8

(Please note: If you self-refer on a weekend, your referral will not be seen until the next working day) 

If you wish to consult a Health Care Practitioner, please use the NHS A-Z below to advise you on the most appropriate person to contact

Health A to Z - NHS (www.nhs.uk)

Routine GP appointments are released every Wednesday at approximately 11am.

To request a routine appointment, please call reception on 01329 823456.

Alternatively, you can submit an E-Consult via the website, as stated above.

As from Monday 5th January 2026, we will be switching to a total triage E-Consult service. If you're unable to fill out an E-Consult, you can get someone to do this on your behalf.

We offer a number of clinics and services in the treatment room with our Nurses and HCA’s (Health Care Assistant) as well as appointments with our Social Prescriber and MSK practitioner (links to services under 'Practice Services' section of the website)

To make an appointment please phone reception by calling (01329) 823456 or book online

We do have available appointments 08:00am to 18:00pm Monday to Friday and on Saturday mornings.

We run a daily triage care service for urgent problems. This runs throughout the working day and a health professional will call you back to discuss your concerns.

This service is run by our 3 Nurse Practitioners who have advanced training in triage and in assessing and seeing urgent problems and is supported by the Duty GP. 

Please telephone reception on 01329 823456 to access Urgent Care – we will prioritise Urgent Problems to the Urgent Care service as they arrive.

As from Monday 5th January 2026, we will be switching to a total triage E-Consult service. If you're unable to fill out an E-Consult, you can get someone to do this on your behalf.

If you want to cancel an appointment please phone the Surgery during opening hours or email us at  hiowicb-hsi.centrepractice@nhs.net telling us when the appointment is and who it is with.
 

You can also cancel your appointment via the NHS App/Patient access.

It helps us if you can give us as much notice as you can so we can offer the appointment to someone else

Help with your appointment if you are late

If you need help with your appointment

Please tell us:

• If you need an interpreter
• If you have any other access or communication needs

If you are Late

Please attend your appointment on time, if you are late you may not be seen and will have to rebook your appointment

Home visits are only made to patients who are permanently or temporarily housebound.

If you require a home visit, please phone the secretaries on (01329) 820515 before 11:00am. You will then receive a call from a Health Care professional to discuss the request.