Practice Survey 2006

Each year in June the practice carries out a survey of over 300 patients to try to provide feedback in order to improve our service.

We use the General Practice Assessment Questionnaire (GPAQ) which is one of only two accredited tools for GP's in the U.K.

The GPAQ benchmark is an average of pooled results form all the GP's who have used the questionnaire and hence we can compare to the "average" practice.

Once the survey is completed and the data analyses we hold a meeting of the partners to discuss the findings and to try to find ways of improving the practice during the next 12 months.

The results and our suggestions for improvement are then presented to the practice patient focus group for discussion.

Please find below a link to the  results of the 2008 Survey complete with good (and bad!) comments & suggestions.

Feb2008 GPAQ

In addition the government wants to make sure that we are providing access to our patients. Some of you may have received a postal questionairre in February 2007. Around 350 patients replied. The results are very encouraging. 85% of respondants were happy with telephone access, 74% were able to book an appointment with their GP within 48 hours, 78% were able to book in advance, 87% were able to book with a specific GP. In addition patients were also offered choice of hospital to be seen for initial outpatient contact in 100% of cases. We will try as a practice to improve of these figures for next year.

www.dh.gov.uk/en/Publicationsandstatistics/PublishedSurvey/GPpatientsurvey2007/index.htm