General Information

On this page you can find information or links on the following:

Comments and Suggestions

• We are happy to accept and consider comments and suggestions from our patients. Please contact the Practice Manager or use the suggestion box in reception.

Complaints Procedure

• We always try to provide the best services possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint, please telephone or write to our practice manager. Full details will be taken and a decision made on how best to undertake the investigation. The full procedure will then be sent to you.

Confidentiality

• We ask you for personal information so that you can receive care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team and with other health professionals.

Disabled Access

• There is wheelchair access via the ramp at the north entrance or by lift at the south entrance. We have automatic entrance doors and disabled lavatory facilities. There are reserved car parking places for the disabled in the car park to the rear of the building and in all the adjoining public car parks.
  
  We have a baby changing and feeding area and children’s play area.

Freedom Of Information - Publication Scheme

• The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.  This scheme is available from the Practice Manager.

Primary Care Trust

• The practice is now included in the new governing arrangements for the NHS and is now part of the Hampshire Primary Care Trust (PCT).
  
  Their address is:

  Hampshire Primary Care Trust (Headquarters)
  Regus House
  Southampton International Business Park
  George Curl Way
  Southampton
  SO18 2RZ

  www.hampshirepct.nhs.uk

Your Relationship With Us

• Please help us to help you by cancelling appointments which you no longer need, giving as much notice as possible. We aim to provide a safe and pleasant environment for our patients and staff, therefore threatening, abusive, aggressive or violent behaviour is not acceptable. The NHS has a zero tolerance policy to such behaviour and the practice will take appropriate action.