On this page you can find
information or links on the following:
Comments and Suggestions
- We are happy to accept and
consider comments and suggestions from our patients.
Please contact the
Practice Manager or use the
suggestion box in reception.
- We always try to provide the
best services possible, but there may be times when
you feel this has not happened. The following
information explains our in-house complaints
procedure, drawn up to respond to patient grievances.
Our practice procedure is not able to deal with
questions of legal liability or compensation. We hope
you will use it to allow us to look into and, if
necessary, correct any problems that you have
identified, or mistakes that have been made. Please
note that we have to respect our duty of
confidentiality to patients and a patientís consent
will be necessary if a complaint is not made by the
patient in person. If you wish to make a complaint,
please telephone or write to our practice manager.
Full details will be taken and a decision made on how
best to undertake the investigation. The full
procedure will then be sent to you.
We ask you for
personal information so that you can receive care and
treatment. This information is recorded on computer and
we are registered under the Data Protection Act. The
practice will ensure that patient confidentiality is
maintained at all times by all members of the practice
team. However, for the effective functioning of a
multi-disciplinary team it is sometimes necessary that
medical information about you is shared between members
of the team and with other health professionals.
- There is wheelchair access via
the ramp at the north entrance or by lift at the south
entrance. We have automatic entrance doors and
disabled lavatory facilities. There are reserved car
parking places for the disabled in the car park to the
rear of the building and in all the adjoining public
We have a baby changing and feeding area and
childrenís play area.
Freedom Of Information -
- The Freedom of Information Act 2000 obliges the practice
to produce a Publication Scheme. A Publication Scheme is
a guide to the 'classes' of information the practice
intends to routinely make available.
This scheme is available from the
Clinical Commissioning Group
Your Relationship With Us
- Please help us to help you by
cancelling appointments which you no longer need,
giving as much notice as possible. We aim to provide a
safe and pleasant environment for our patients and
staff, therefore threatening, abusive, aggressive or
violent behaviour is not acceptable. The NHS has a
zero tolerance policy to such behaviour and the
practice will take appropriate action.